Last Updated: February 10, 2025
These Terms and Conditions outline the rules and regulations for using IVBM Chatbot. By accessing or using our services, you agree to comply with these terms. We are committed to providing a secure and reliable experience for all users.
IVBM Bot Limited is the developer and sole owner of the digital platform IVBM Bot available at https://ivbmbot.com/index.html (“Platform”) including all intellectual property rights (“IP”) comprised therein. This Platform enables the users to distribute and broadcast digital content to the user’s customers, clients or intended recipients via business messaging SaaS tools and applications (“Services”).
This End User License Agreement (“Agreement” or “EULA”) is a contract between you (“End User” or “Subscriber”) and IVBM Bot Limited (“IVBM Bot”, “IVBM Bot.io”, “IVBM Bot”, “we”, “us”, or “our”), having 1st Floor, Santhi Riverdale, Mountain Road, Near Metro Station, Thykoodam, Vyttila, Ernakulam, Kerala 682019, India. , in respect of access to and use of our proprietary platform IVBM Bot and the Services.
It is clarified that reference to IVBM Bot includes this website, including its subdomains; the Platform; applications for mobile, tablet and other smart device systems; the Application Program Interfaces (API); the Service; any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation
In this EULA, “you” or “End User” refers both to you as an individual and/ or to the entity (including its employees) you represent. This EULA governs the terms of use of IVBM Bot. By accessing or using either as a whole or any part of IVBM Bot, you accept and agree to be bound by this EULA with effect from the date of access or use of IVBM Bot (“Effective Date”). If you disagree or do not accept any provision of this EULA, you are advised to immediately cease access to and use of IVBM Bot.
In the event of conflict between the terms of this EULA and any specific agreement executed between you and IVBM Bot for the provision of IVBM Bot, the terms of such specific agreement shall prevail. This EULA applies to the entire Platform, use of Service, and any email or other communication between you and IVBM Bot in respect of IVBM Bot. If you violate this EULA, we reserve the right to cancel your account or block access to your account without any notice and / or liability to you.
By using IVBM Bot, you confirm, warrant, and represent that you:
1.1. You represent a legitimate business, are legally recognized as an adult under applicable law, and have the capacity to enter into this binding Agreement. You are not located in a country subject to a U.S. Government embargo, designated as a “terrorist-supporting” country, or listed on any U.S. Government list of prohibited or restricted parties.
1.2. You shall only use IVBM Bot for legitimate commercial purposes, such as business or trade-related activities. You shall not use IVBM Bot for personal purposes, political agendas, or any unlawful activities, including but not limited to:
1.3. You will comply with the policies and terms of service of any business messaging SaaS tools and applications you use to access the Services.
Subject to the End User’s warranties provided above, IVBM Bot grants you a limited, revocable, non-exclusive, and non-transferable license
("License") to access and use the Platform for the duration of a purchased subscription, as outlined in the
https://ivbmbot.com/pricing.html (“Subscription Plan,”)
and in accordance with this EULA.
This License is solely for the purpose of utilizing the Platform and Services as intended within the scope of the selected Subscription Plan.
You may not sublicense, rent, lease, or transfer the Platform, Services, or any portion thereof to any third party.
All rights not expressly granted herein are reserved by IVBM Bot.
Unless otherwise agreed in writing, the Subscription Plans, as part of the Service, are subject to the following terms:
3.1. Trial. You have the option to avail a free demo of IVBM Bot for a short and non-renewable trial period. Some features or functions of IVBM Bot may not be available during the trial period. Details regarding and conditions applicable to the trial, will be made available to you once you create your demo account here. The trial period shall end automatically (without any prior notice) and shall not convert into a paid Subscription unless you actively purchase such Subscription. At any time and without notice, IVBM Bot reserves the right to (i) modify the terms and conditions of this offer; or (ii) cancel such offer.
3.2. Subscription Plans. Prices, descriptions, or availability of Subscriptions through different plans are available at https://ivbmbot.com/pricing.html and are subject to change without notice (“Subscription Plans”). While we make all reasonable efforts to ensure accuracy with respect to the description of each Subscription Plans, representation on IVBM Bot through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Subscription Plan. The complete features and functionalities of the chosen Subscription Plan will be outlined during the purchasing process and in the dedicated sections of IVBM Bot.
3.3. Subscription Term. Subscriptions allow you to access and use IVBM Bot continuously or regularly over a determined period of time (“Subscription Term”). Paid Subscriptions begin on the day the payment is received by IVBM Bot. You will be billed in advance on a recurring and periodic basis depending on the type of Subscription plan you select.
3.4. Purchasing Process. All steps taken from choosing a Subscription Plan to placing the order via the Platform form part of the purchasing process. After reviewing the information displayed in the purchase selection, you may place the order by submitting it. The submission of an order determines contract conclusion and creates an obligation to pay the price, taxes, and possible further fees and expenses, as specified on the order page.
3.5. Subscription Fee. You shall be informed of any and all applicable fees, taxes, and costs which is payable by
you at the time of purchasing a Subscription Plan during the purchasing process and before order submission. It is clarified that the
displayed prices of each Subscription Plan (“Subscription Fee”) are exclusive of any applicable duties, taxes, and costs
(including without limitation withholdings, tariffs, levies, customs, capital or income taxes or other governmental charges or expenses,
value added tax, sales tax, consumption tax and similar taxes or duties as well as any current or future municipal, state, federal or provincial taxes),
and you will pay, indemnify, and hold harmless IVBM Bot from same. IVBM Bot, in its sole discretion and at any time, may modify the Subscription Fee
with prior notice and such change will become effective at the end of the then- current Subscription Term. Continued use of IVBM Bot after the
Subscription Fee change comes into
effect shall constitute agreement to pay the modified Subscription Fee.
3.6. Payment. Information related to accepted payment methods is made available during the purchasing process. If payment through the available methods fails, IVBM Bot shall not fulfill the purchase order. Any possible costs or fees resulting from failed or refused payment shall be borne by you
3.7. Automatic Renewal. All Subscriptions are renewed automatically for the same duration as the original Subscription Term using the payment method selected by you at the time of purchase. In the event of failed automatic payment, IVBM Bot will invoice you on the date of renewal and suspend your access to and use of IVBM Bot till such payment is made.
3.8. Termination. A paid Subscription may be terminated at any time during the Subscription Term by sending a clear and unambiguous written notice to IVBM Bot at the contact details provided herein. It is clarified that Subscriptions may not be terminated prematurely and shall expire at the end of the subscription term of the subscription term.
3.9. Excess Usage, Additional Services. If you exceed your subscription limits, you will be charged additional fees, which you agree to pay.
3.10. Disputed Invoice. If you reasonably and in good faith disputes any portion of an invoice, you shall pay the undisputed portion of the invoice and submit a written claim to IVBM Bot for the disputed amount within seven (07) days from the date of invoice. You waive the right to dispute any portion of an invoice not disputed within the time frame agreed under this Clause. The Parties will make good faith efforts to resolve such dispute within fifteen (15) days of receipt of notice by escalating it to higher levels of management. To the extent the dispute is resolved against you in accordance with the procedures hereunder, you shall immediately make all pending payments.
3.11. Late Payment. Failure to make timely payments entitles IVBM Bot to: (a) suspend, in whole or in part, access to IVBM Bot, until such payment is received; and / or (b) levy an interest, compounded monthly, of 1.5% per month or the highest amount allowed by law (whichever is less) on all past due amounts (except disputed invoice).
3.12. Third-Party Fees. All fees charged by IVBM Bot are exclusive of any charges assessed by Third Parties for access to or use of their services. Such charges shall be your responsibility, and IVBM Bot may charge for additional services imposed by Third Parties.
3.13. Refund. Unless mandated by law or agreed otherwise in writing, paid Subscriptions are non-cancellable and non-refundable. No refunds or credits (service or otherwise) will be issued for partial periods of Service, upgrade / downgrade requests, or unused portions of Service.
5.1. You confirm that you (and your licensors, where applicable) own all right, title and interest in and
to the Media Content and End User
Data. With respect to any and all Personal Data comprised in the End User Data, you are and shall remain the data controller and IVBM Bot is
and shall remain the
data processor.
“Media Content” means any content that you transmit over the internet using IVBM Bot including text, videos, images and document files.
“End User Data” means any content, materials, data and information, including Media Content and Personal Data that you or the Administrative User enter into IVBM Bot or is otherwise uploaded by you or on your behalf in order to avail the Services. End User Data shall not include any component of IVBM Bot or material or data provided by or on behalf of IVBM Bot or its licensors.
“Personal Data” means personally identifiable information provided to IVBM Bot by you or on your behalf in connection with this EULA, in the form of End User Data.
5.2. You have obtained, and during the Subscription Term will obtain, all Consents required under applicable law prior to End User Data being entered into IVBM Bot.
“Consent” means (1) all consents, permissions, notices and authorizations necessary for IVBM Bot to provide the Services, including from End Users, the End Users’ clients, customers and intended recipients of messages through the Service, or third parties; (2) valid consents from or notices to applicable individuals whose data is processed to provide the Service; and (3) required authorizations from regulatory authorities, representative bodies or other third parties, as may be applicable.
5.3. You authorize IVBM Bot to process End User Data in accordance with the provisions of this EULA.
5.4. IVBM Bot will not disclose End User Data to any third party except: (i) to an affiliate or subcontractor for the provision of IVBM Bot; (ii) subject to notification requirements contained in the EULA, as reasonably required by applicable Laws; (iii) as required by the EULA or with your written consent; and/or (iv) as necessary for IVBM Bot to establish, defend or exercise its legal rights under the EULA and applicable Laws.
5.5. You hereby grants to IVBM Bot the nonexclusive right to host, store, process, and transfer the End User Data for the purposes of provisioning of and your use of IVBM Bot as set forth in this EULA; and IVBM Bot’s improvement of IVBM Bot.
5.6. IVBM Bot agrees to destroy End User Data upon termination of this EULA or your Subscription. You acknowledges the continuing right of IVBM Bot
to (i) track, collect and compile Aggregated Data (including but not limited to IVBM Bot usage statistics) in any manner desired by IVBM Bot, (ii)
use the Aggregated Data for any purpose; and (iii) grant sublicenses to IVBM Bot’s subcontractors and affiliates as necessary for those
subcontractors and affiliates to perform services on IVBM Bot’s behalf. IVBM Bot may: (i) use usage patterns, trends, statistics, and other
data derived from use of IVBM Bot (but not End User Data itself) for purposes of developing or improving IVBM Bot and other IVBM Bot products and services;
and (ii) provide information to the cloud vendor regarding your use of IVBM Bot, subject to the cloud vendor’s obligations of confidentiality,
for cloud vendor’s use to improve its cloud infrastructure services.
“Aggregated Data” means End User Data
(including Media Content and Personal Data) that is collected in the course of providing the Services and that is not identifiable in any way as
being related to any individual.
5.7. It is solely your responsibility to maintain appropriate security, protection and back-up of the End User Data. IVBM Bot shall have no liability for any loss or damage arising from your failure to comply with the requirements of this Clause.
6.1. IVBM Bot warrants that it will take reasonable care and use commercially reasonable efforts in arranging and provisioning of the Platform and the Services will be performed in a good and workmanlike manner, in accordance with this EULA. The preceding are the only warranties and over-ride all other warranties, conditions and representations, express or implied, including fitness for purpose, merchantability, non-infringement.
6.2. IVBM Bot is provided on an “as-is” and “as-available” basis. IVBM Bot does not make any representations or warranty of any kind, express or implied, including any warranty that IVBM Bot will be uninterrupted, error free, or free of harmful components, or that any content, including End User Data, or third party components or content, will be secure or not otherwise lost or damaged, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade. IVBM Bot will not be held accountable for any perceived or actual damages arising from the content, operation, or use of IVBM Bot. Each party, its affiliates and its licensors disclaim all, and the other Party agrees that it is not entitled to any equitable or implied indemnities in respect of the warranties disclaimed herein. These disclaimers shall apply to the maximum extent permitted by applicable law.
6.3. Accessibility to and functionality of IVBM Bot may be compromised on your web browser, mobile device(s), and/or operating systems. IVBM Bot cannot guarantee your internet access, including its availability and quality. You are responsible for ensuring internet access for consumption of Services. Additionally, IVBM Bot relies on the WhatsApp business application program interface for delivering its Services. Consequently, changes made by business messaging SaaS tools and applications to the messaging platform may impact or even disrupt the Services. You acknowledge that IVBM Bot has no control over the delivery of Services by the messaging platform or its technical setup. This may result in IVBM Bot being unable to provide Services to you in part or in whole. In such cases, both parties reserve the right to terminate this agreement on mutually agreed terms.
6.4. While reasonable efforts are made by to ensure regular backups are performed, IVBM Bot has no liability towards loss, corruption, or restoration of data. You are responsible for maintaining appropriate security, protection and back-up of your data and content.
7.1. Permitted Purpose and End User Data. You are responsible for ensuring that the use of IVBM Bot and all End User Data is compliant with the Permitted Purpose. IVBM Bot does not moderate, review, filter or analyse End User Data but reserves the right to remove or block it at its discretion without notice (a) if a complaint or notice of intellectual property infringement is received; (b) upon order of a public authority; or (c) if the content poses a risk to you, Administrative Users, intended recipients, third parties, general public or IVBM Bot. You cannot claim compensation for the removal or blocking of such Media Content. You also agree to hold IVBM Bot harmless from any claims or damages arising from End User Data.
Non-compliance. You acknowledge and agrees that IVBM Bot shall be permitted to monitor and/or inspect the your and Administrative Users’ access and usage of IVBM Bot, limited solely for the purposes of verifying their compliance with the terms of this Agreement. If non-compliance is found it will amount to material breach and IVBM Bot may at its sole discretion (a) terminate this Agreement; or (b) suspend your account till the time such non-compliance is rectified.
You shall defend, indemnify and hold harmless (at your sole expense) IVBM Bot from and against any and all damages, claims, demands, lawsuits, judgments, fines, and penalties (including interest thereon and court costs) caused to or claimed against IVBM Bot arising from or related to: (a) any use of IVBM Bot by you in violation of any applicable law or regulation; (b) any allegation that the End User Data violates, infringes or misappropriates the rights of a third party (including without limitation right to privacy); or (c) your use of IVBM Bot or your other acts / omissions in violation of this EULA. The foregoing shall apply regardless of whether such damage is caused by your conduct or by the conduct of a third-party using your access credentials where you have negligently made your credentials available or chosen credentials that are easy to hack into.
9.1. In no circumstance shall IVBM Bot be held liable (whether in contract, tort, negligence, strict liability, by statute, or otherwise) for, even if it has been advised of the possibility of such damages, consequential, indirect, incidental, special, or punitive damages, business interruption, including loss of profits, business, opportunity, data, goodwill or anticipated savings (whether arising directly or indirectly) or damages which are beyond IVBM Bot’s reasonable control. This includes any damage, loss, or injury to person or property resulting from your access to or use of IVBM Bot or unauthorized access to or use of IVBM Bot’s secure servers or cloud services; hacking, tampering, or unauthorized access to /use of IVBM Bot, your account, or information contained therein; errors, mistakes, or inaccuracies of End User Data; interruption or cessation of transmission to/from IVBM Bot; bugs, viruses, trojan horses, or similar entities transmitted through IVBM Bot; and defamatory, offensive, or illegal conduct by you or third parties.
9.2. The sole liability of IVBM Bot to you in relation to any and all claims in any manner related to IVBM Bot(whether in contract, tort negligence, strict liability in tort, by statute, or otherwise) will be for direct damages, not to exceed in the aggregate the total Subscription Fee paid to IVBM Bot during Subscription Term under which the event giving rise to the claim occurred (and where the Subscription Term exceeds a period of 12 months, then the pro-rated Subscription Fee applicable to the 12 month period immediately preceding the event giving rise to such claim) or USD 500, whichever is lower.
IVBM Bot (and its licensors, where applicable), own all right, title and interest, including all Intellectual Property Rights, in and to the systems, software and other content and materials used in the provision of IVBM Bot (the website, Platform, products and Services), and to any suggestions, enhancement requests, feedback, or recommendations provided by you or any other party relating thereto. In the event new features or functionality are suggested by you which IVBM Bot, at its sole discretion, incorporates into IVBM Bot, such additions will become the exclusive property of IVBM Bot. You may only use IVBM Bot and IVBM Bot’s Intellectual Property Rights relating thereto as expressly permitted herein. IVBM Bot’s name, logo, and the product names associated with IVBM Bot are trademarks of IVBM Bot or its licensors, and no right or license is granted to you to use them. Notwithstanding anything to the contrary provided herein, you will not acquire any rights to the intellectual property including domain names, other than the limited use rights granted herein for the Subscription Term. You shall not remove, or allow (through act or omission) to be removed, any logo, copyright, trademark, trade name, trade secret or other proprietary rights notice from IVBM Bot or any related materials.
11.1. AI-Generated Content. When the End User uses IVBM Bot Platform’s AI services and features(“AI Features”), the End User may submit inputs (e.g., queries, text, data) and receives AI model generates outputs based on those inputs. Both these inputs and outputs are considered the End User Data. The End User is solely responsible for the End User Data and agrees not to use the AI Features in any way that infringes, violates, or misappropriates the rights of IVBM Bot or any third party. These outputs are intended to assist the End User and are provided as part of the platform’s services. The End User acknowledges that AI-generated content may not be entirely accurate, complete, or suitable for all purposes. The End User also acknowledges that due to the nature of machine learning, the outputs may not be unique, and the use of AI Features may produce identical or similar outputs for other users.
11.2. Responsibility for AI-Generated Content. The End User is solely responsible for evaluating and verifying the AI-generated content before relying on it or using it in any decision-making process. The End User should exercise caution and, where necessary, seek professional advice to ensure the AI-generated content is appropriate and accurate for their specific use case.
11.3. No Liability for AI-Generated Content. IVBM Bot does not warrant the accuracy, reliability, or completeness of AI-generated content and shall not be held liable for any errors, omissions, or potential harm arising from the use of such content. The End User agrees that any reliance on AI-generated content is at their own risk.
11.4. Usage Limitations. Access to the AI Features may be restricted based on the End User’s Subscription Plan, which may limit or deny usage of these features. The End User agrees that if they exceed the usage limit associated with their Subscription Plan: (i) they will purchase additional usage to continue accessing the AI Features; or (ii) IVBM Bot may suspend or reduce the performance of the AI Features. The End User agrees not to use the AI-generated content for any unlawful or harmful activities, including but not limited to making decisions that could adversely affect individuals or groups, such as decisions related to employment, financial credit, housing, or legal matters. The End User must not represent AI-generated content as being solely human-generated or imply that it is infallible.
11.5. Prohibited Activities. The End User agrees not to use the AI Features:
11.5.1. To develop, create, or support any software-as-a-service product (including foundational models) that competes with IVBM Bot;
11.5.2. To mislead any third party into believing that any AI-generated output was solely produced by a human; and
11.5.3. In any manner that violates these terms, IVBM Bot’s documentation, usage guidelines, or policies.
11.6. Consent to Data Processing and Sharing. The End User consents to the processing and sharing of End User Data (including inputs and related data) by IVBM Bot for the purpose of providing AI-generated content. This may include sharing the End User Data with third-party AI service providers that power or enhance the AI Features.
11.7. AI Features Evolution. The End User acknowledges that the AI Features may be periodically updated or improved, which may result in variations in the output generated over time. IVBM Bot reserves the right to modify, enhance, or discontinue any of the AI Features without prior notice to the End User.
11.8. End User’s Acknowledgment. By using the AI Features, the End User understands and agrees that:
11.8.1. The output generated by the AI Features may not always be accurate, and IVBM Bot is not liable for any inaccuracies. The End User should not rely on the AI-generated output as the sole source of truth, factual information, or a substitute for professional advice;
11.8.2. The End User is responsible for evaluating the accuracy and appropriateness of the AI-generated output for their specific use case, including human review as necessary, before using or sharing it;
11.8.3. The End User must not use any AI-generated output related to an individual for purposes that could have legal or significant impacts on that person, such as making decisions about credit, education, employment, housing, insurance, legal matters, medical issues, or other important decisions; and
11.8.4. The AI Features may produce outputs that are biased, incomplete, incorrect, inappropriate or offensive, which do not reflect or endorse any viewpoints or positions expressed by IVBM Bot. References to third-party products or services in the output do not imply endorsement or affiliation with IVBM Bot by those third parties.
12.1. The Agreement shall be governed by and construed in accordance with the laws of Hong Kong.
12.2. In case of any issues or concerns, you may reach out to IVBM Bot at the contact details provided herein and IVBM Bot will make all reasonable efforts to resolve your issues or concerns amicably.
12.3. Any and all disputes that remain unresolved after 30 days shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force upon submission of the notice of arbitration. The law of this arbitration clause shall be law of Hong Kong. The number of arbitrator(s) shall be one, appointed mutually. The seat of arbitration shall be Hong Kong and the proceedings shall be conducted in English.
13.1. Communications. All communications in respect of this EULA shall be in writing and made to the undersigned:
Legal Department
IVBM OPC Pvt Limited
1st Floor, Santhi Riverdale, Mountain Road, Near Metro Station, Thykoodam, Vyttila, Ernakulam,
Kerala 682019, India
support@IVBM Bot.io
13.2. Third Party Beneficiary. While the entirety of the contractual arrangement concerning IVBM Bot is established exclusively between you and IVBM Bot, you acknowledge and agree that in cases where Services are provided to you through or in collaboration with a third party, such third party holds the right to enforce the terms of this EULA as a third-party beneficiary.
13.3. Survival. All provisions of the Agreement which are by their nature intended to survive expiration or termination of the Agreement will survive such expiration or termination.
13.4. Compliance with Laws. You will comply with all laws applicable to you and your business in relation to providing the End User Data and in using IVBM Bot. You shall not use IVBM Bot in or in relation to any activities involving a country subject to comprehensive economic sanctions (including without limitation Cuba, Iran, North Korea, Sudan, Syria or the Crimea region of Ukraine), or involving a party in violation of such applicable trade control laws, or that require government authorization, without first obtaining the informed written consent of IVBM Bot and the required authorization. For the avoidance of doubt, you shall not use IVBM Bot in relation to any individual, entity or organization which is subject to trade sanctions or embargos by the United States or any applicable jurisdiction, including any individual, entity or organization which is listed on the OFAC Specially Designated Nationals List from time to time.
13.5. Variation. Upon written notice to you, IVBM Bot reserves the right to change, modify, amend, update or expand (“Variations”) the terms of this EULA from time to time, and continued use of IVBM Bot upon receipt of such notice shall be construed as your acceptance to such Variations.
13.6. Force Majeure. Except for payment obligations, neither party will be liable for any delays or failures to perform due to causes beyond that party’s reasonable control (including a force majeure event).
13.7. Severability. If a court of competent jurisdiction finds any term of this EULA to be invalid, illegal or otherwise unenforceable, such term will not affect the other terms of the EULA and will be deemed modified to the extent necessary, in the court’s opinion, to render such term enforceable while preserving to the fullest extent permissible the intent and agreements of the Parties set out in the EULA.
13.8. Subcontractors. IVBM Bot may provide IVBM Bot through the use of subcontractors (including its affiliates as subcontractors), subject to remaining fully responsible for its subcontractors’ performance
Please contact IVBM Bot if:
IVBM [OPC] PVT LTD
Email: info@ivbmbot.com
Phone: +91 70129 86300
Address: Cochin, India